Help center
Help when you need it.
Support for the text-only launch
Start a private conversation
Sign in, create one memory profile from details you know are true, acknowledge the simulation notice, and choose a suggested opening or write your own. The first 10 successful AI replies are free.
Correct a reply
Use “Not quite” below a reply to record what felt wrong. For a correction to shape future replies, also edit the Memory profile—the profile is the lasting source of truth.
Access expired
Your data is still there. You can read conversation history, edit the profile, export, or delete. Choose another one-time pass from Account when you want to generate new replies.
Payment is still confirming
Keep the Waffo Pancake receipt. Confirmation normally arrives in seconds. Return to the app and refresh Account; if access is still missing, contact support with the checkout email and transaction reference.
Export or delete
Open Privacy & data in the product. Export downloads a JSON copy. Permanent deletion removes the profile, conversation, feedback, and linked model-usage records and cannot be undone.
Contact support
Email 179830323@qq.com. Do not send passwords, card numbers, wallet credentials, or sensitive identity documents. Refund rules are on the Refund Policy page.